I had a user call in about a rather wordy error message whenever she’d save a file for the second or more time.
"This file contains repairs made to it by Word. Saving the file will make these repairs permanent. It is recommended that you view the repairs before saving the file."
I had a hunch this was related to the template file normal.dot, so I ran a search for it, deleted all instances I found, and restarted Word. When Word the rebuilt the normal.dot file, the error was gone.
Over the last year or so I’ve had at least fifteen users complain that when they double-click an Excel document in Windows Explorer, Excel opens, but no workbook. They then have to open the document manually in Excel.
Here’s how to resolve this problem:
- Open excel, then open a blank workbook
- Go to Tools -> Options -> General
- Remove the check mark from the box marked “Ignore other applications”
I recently had a user call in with a problem; whenever she’d open a word-document, word would flash an error message, then to open in safe mode.
Normal.dot is the default template file in Microsoft Word. Because it contains a lot of customization settings, it is prone to corruption. Thus, many problems experienced while working in Microsoft Word can be attributed to this file. The most common fix is to force generate a new, clean version of this troublesome file. Here’s how:
- Make sure Microsoft Word is not running
- Click Start, then search
- Enter normal.dot as the file you want to find, and specify that you want to search in system folders and for hidden files and folders
- Click search
- Rename or delete (your choice) each instance
- Start Word
My employer is slowly but surely implementing Microsoft Office 2007. One of the errors we’ve encountered has been a fatal error. It seems to be caused by one of the following two things:
- Default printer driver has become corrupted.
- Normal template has become corrupted.
To fix this problem, try the following, in order:
- Switch to a different default printer. If this fixes the issue, then you must delete and reinstall your original default printer.
- Delete the Normal template.
- Windows XP: go to %userprofile%\application data\microsoft\templates and delete the normal.dot or normal.dotm file that is listed there.
- Windows Vista: go to %userprofile%\appdata\roaming\microsoft\templates and delete the normal.dot or normal.dotm that exists there.
One of those two methods should fix the issue. If it reoccurs then the problem could be related to an addin that continues to corrupt the normal template, as well as a problem with the installed software.