STFU && RTFM » Office 2007 http://www.razumny.no/blog Rants and ramblings of a support technician Wed, 08 Sep 2010 10:19:30 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Outlook 2007: "Cannot open the Outlook window" http://www.razumny.no/blog/2009/10/outlook-2007-cannot-open-the-outlook-window/ http://www.razumny.no/blog/2009/10/outlook-2007-cannot-open-the-outlook-window/#comments Mon, 12 Oct 2009 06:00:00 +0000 razumny http://www.razumny.no/blog/?p=191 I recently had a user drop by and ask me about an odd error he was seeing when starting Microsoft Outlook. The error looked like this:
 

 
Looking about on the internet, I couldn’t find a lot of help, and enlisted the assistance of a friend of mine. After some trial and error, we found that the problem lay with the navpane, and that the solution was to reset it. Here’s how:
 
  1. Open a command line window (Start – Run – cmd)
  2. Enter this command: cd C:Program Files (x86/x64)Microsoft OfficeOffice12outlook /resetnavpane

 
After Outlook has opened, it should open like normal from the desktop icon. Also remember to use x86 if you’re using a 32-bit version of Windows, and x64 if you’re running the 64-bit version.

]]> http://www.razumny.no/blog/2009/10/outlook-2007-cannot-open-the-outlook-window/feed/ 0 Fatal Error when starting Microsoft Word 2007 http://www.razumny.no/blog/2009/05/fatal-error-when-starting-microsoft-word-2007/ http://www.razumny.no/blog/2009/05/fatal-error-when-starting-microsoft-word-2007/#comments Mon, 18 May 2009 06:00:00 +0000 razumny http://www.razumny.no/blog/?p=155 My employer is slowly but surely implementing Microsoft Office 2007. One of the errors we’ve encountered has been a fatal error. It seems to be caused by one of the following two things:
 
  • Default printer driver has become corrupted.
  • Normal template has become corrupted.

 
To fix this problem, try the following, in order:
 

  1. Switch to a different default printer. If this fixes the issue, then you must delete and reinstall your original default printer.
  2. Delete the Normal template.
    1. Windows XP: go to %userprofile%\application data\microsoft\templates and delete the normal.dot or normal.dotm file that is listed there.
    2. Windows Vista: go to %userprofile%\appdata\roaming\microsoft\templates and delete the normal.dot or normal.dotm that exists there.

 
One of those two methods should fix the issue. If it reoccurs then the problem could be related to an addin that continues to corrupt the normal template, as well as a problem with the installed software.

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