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Lotus Notes 8 – ‘A Runtime Error has occurred. Do you wish to Debug?’

This article was been published more than a year ago. The information may be outdated.

I’ve had a few cases of users running into this error message in Lotus Notes 8.0.1:
 
A Runtime Error has occurred. Do you wish to Debug?
 
The problem is tied to the embedded version of IBM’s instant messaging system Sametime, and has been reliably reproduced in any of the following conditions:
 

  • Initiating a chat session
  • Clicking the telephone icon
  • Receiving a chat

 
According to IBM, the problem is solved by upgrading to version 8.0.2, and they also say there’s a hotfix available.
 
There is, however, a workaround, which also seems to work reliably. Here’s how to implement it:
 

  1. Open Microsoft® Internet Explorer
  2. Click Tools -> Internet Options -> Advanced (tab)
  3. Locate the option “Disable script debugging” and put a check mark in the box
  4. Locate the “Display a notification about every script error” line and remove the check mark in the box
  5. Check the option “Disable Script Debugging (Other)”

One Comment

  1. Aleksander R. Rødner

    I’m not sure what you mean by that; I’ve only seen this error on one machine. Although it *was* a laptop, that’s hardly the reason for the error, as the error in question seems to be caused by the interface between SameTime and Internet Explorer.

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