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Sametime: Resolving "There was an error opening a chat session…" errors

This article was been published more than a year ago. The information may be outdated.

I recently encountered the following error message when trying to initiate a chat session with a colleague.
 
There was an error opening a chat session with User User/Organization/Server. Please try again later or contact your system administrator.Reason : 0x80000005
 
Apparently, the error “0x80000005” means “The element is non-existent”. What happens is that when I tried to initialize a chat with my colleague, the Sametime client tries to open a Sametime channel to this user. It seems this is so rare an occurrence, the client hasn’t been programmed with a proper error message.
 
Luckily, the problem is resolved fairly easily. Logging off and on Sametime has resolved the problem for me.

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