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Lotus Notes: Resolving "File truncated – file may have been damaged" errors

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The error message “File truncated – file may have been damaged” is most often seen server-side, but every once in a while it will turn up on client computers, especially where Notes is installed on a network share (not a good idea) and synchronised to the local machine through offline folders.

I have to say, this is one of the clearer error messages Notes has to offer. It basically means that there is a corrupt file. The file I’ve seen it happen to the most is desktop6.ndk. What this means is that unless there’s another copy of it, you lose all the links in your dashboard.

In my opinion, the simplest way to resolve the problem is replace the faulty file, either by copying in a (non-corrupted) copy of it, or by deleting it altogether, and letting Notes replace the file automatically.

4 Comments

  1. Jarrod Jarrod

    What if said corrupted file was a Notes archive that has not been backed up.

    • Well, I suppose you’d be up a certain river, without a certain rowing implement, then, wouldn’t you?

  2. Shouvik Shouvik

    You can try to run a Fixup & an Updall on the file and if you are lucky enough, you should be able to open it in Notes.

  3. I think the answer of being up a river is flip. with outlook (which is a different animal), you could have a corrupt pst and repair the corruption sometimes enough to open the file. we used this technique sometimes to deliberately corrupt a file and then fix it and open it again.
    i’ll go for fixup and updall

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