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Notes crashes when you delete a folder using the delete key

This article was been published more than a year ago. The information may be outdated.

I’ve been having a problem lately while doing some housekeeping in my mail file; Notes would crash whenever I’d delete a folder using the delete key instead of right-clicking the folder and selecting “Remove Folder”. Each crash would result in a 2MB-sized crash log.
 
I shipped the crash log off to one of our senior Notes consultants, who returned the following extract to me:
 
############################################################
### thread 1/19: [ NLNOTES: 0b88: 01d8] FATAL THREAD (Panic)
### FP=0013c74c, PC=7c90eb94, SP=0013c6e8
### stkbase=00140000, total stksize=212992, used stksize=14616
### EAX=0x02d40000, EBX=0x00000000, ECX=0x00001000, EDX=0x7c90eb94
### ESI=0x000004a0, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000297
############################################################

 
What this extract is telling us, is that NLNOTES.EXE is encountering a fatal error. The solution? Reinstall Lotus Notes.

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