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From time to time, I am called upon to troubleshoot problems with cell phones. Mostly the solution involves telling the user to get a new phone, or publish a new configuration to the phone, but every now and again, I see problems that are slightly more complicated.
The other day, a user called in, saying that she was unable to access GPRS services on her mobile phone, a Nokia e51. The error message she got told her “Packet data not available, check network services”. We started out by sending new network usage configurations to her phone. When that didn’t solve the problem, I called the telco, asking them to check whether GPRS services were activated on her subscription, which they were.
As a last-ditch effort to solve the problem, we rebooted the phone. When we’d done that, the problem was, in fact, solved.