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Resolving Userenv Event 1085 and SceCli Event 1202

This article was been published more than a year ago. The information may be outdated.

Hardware errors come in many shapes and sizes. Some are innocuous, others more serious. Not all of them are easily detected. Over the course of the last three years, I have seen one, which displays any of the following symptoms:
 

  • Computer crashes unexpectedly
  • Software crashes unexpectedly
  • Unstable network connection

 
The list goes on and on. Simply put, the symptoms are numerous, and varied. That doesn’t really matter though, as the way we can ascertain this error is by using the logging function in the operating system. Here’s how:
 

  1. Right-click My computer and select Manage
  2. Under System Tools, find Event Viewer
  3. In the Event Viewer, find the Application Log
  4. Look for repeated instances of a warning for Event 1202 SceCli and error for Event 1085 Userenv, like so:

 
Once you’ve found the error, you need to call your hardware vendor and tell them to replace the motherboard. Since I first found the error, I have solved more than 20 issues of the kind with a motherboard swap. This is covered by warranty, as long as the warranty is still valid.

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