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A while back, a friend of mine tipped me off to this book, and said it was a book I should read. Here are my thoughts.
Author: Gene Kim, Kevin Behr and George Spafford
Publisher: IT Revolution Press
Length: 345 pages
An IT Operations department in dire straits, facing the very real possibility of layoffs and outsourcing, starts to turn the ship around, implementing processes as needed in this inspiring fictionalized account. The IT version of Eli Goldratts bestselling book the Goal, the Phoenix Project shows not only how to use process tools such as ITIL and Kanban to turn a situation around, but also what insights are needed to successfully do so.
It should come as no surprise to readers of this blog that I am a big believer in ITIL, and I recently wrote about my thoughts on Kanban in an IT Operations setting. This book is an interesting look at how things can be turned around, and a good read, too. I heartily recommend it.