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Month: January 2015

Unable to uninstall Citrix Receiver or Online Plugin

From time to time, users call in, reporting problems opening applications or desktops in Citrix. One of the many items in a support technician’s bag of tricks, is the old uninstall and reinstall routine. There are many reasons why this can be a good idea, among them that removing legacy applications that have been superseded by new versions can help resolve conflicts. Sometimes, however, the MSI files are damaged or just plain missing.

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Internet Explorer: Search in the address bar does not work

A while back, a user called in, complaining that he was unable to use the address bar to search, in Internet Explorer 10. He further reported that he had just upgraded from Internet Explorer 9. I originally thought it was due to problems with a plugin, so that was where I started out. After looking at all of them; enabling and enabling, restarting IE and so on, I had gotten nowhere. At all.

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