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Changing primary SMTP address

This article was been published more than 6months ago. The information contained herein may be outdated.

A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:

This command will clear the PrimarySMTPAddress property because the EmailAddressPoilicyEnabled parameter is set to true. This action isn't allowed.

The root cause is a default setting in Exchange, applying an e-mail address policy. Here’s how to resolve the problem:

  1. In the properties Window, go to the E-mail tab
  2. At the bottom, uncheck “Automatically update e-mail addresses based on recipient policy”
    Uncheck the Automatically update e-mail addresses based on recipient policy
  3. Hit apply

That should do it.

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