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A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:
The root cause is a default setting in Exchange, applying an e-mail address policy. Here’s how to resolve the problem:
- In the properties Window, go to the E-mail tab
- At the bottom, uncheck “Automatically update e-mail addresses based on recipient policy”
- Hit apply
That should do it.