A user called in, wanting help troubleshooting an installation of Internet Explorer 11 that repeatedly and persistently failed. The error code was the same, 0x9c47. The error code means that a Windows Update, KB2729094, could not be found on the computer. Because it is listed as a prerequisite for IE11, the installation failed. It did not matter one bit that the update was already installed. Luckily, resolving it is pretty straight-forward – here’s how:
Month: March 2015
This post originally ran in May 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. With smartphones, tablets, and computers at home and work, webmail is still relevant; arguably more so than ever before.
These days, the lists of the winners of the “Great Place to Work” award are being announced. I can understand that it is a title that a lot of companies want to lay claim to; after all, it makes them that much more competitive in the hunt for candidates, and it lets them push back on salary demands, arguing that they are, after all, a “Great Place to Work”. I have a problem with the award though. I think it is worthless as anything other than something to used to pat oneself on the back.
This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. The ability to see trends is an important one to a support analyst, I would go so far as to call it an essential skill.
Many places refer to week numbers, as well as dates. This makes it a bit annoying not to be able to check what week it is on your phone. Luckily, there is now a setting to enable displaying week numbers. Here’s how you activate it:
This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. The practice outlined below is one I follow to this day, and I still recommend it to anyone who cares to listen. It has saved my hide more times than I care to remember, and for that reason alone deserves getting dusted off.
So, there you are, about to log in to a remote desktop, when you get this error:
I have been running Google Analytics on the site for some time now, and the data I am getting is interesting, if a little confusing. I know that there are quite a number of you, I simply don’t have much insight into who all of you are. In order to find out a little more, I have created a survey, which I hope you will oblige me in filling out?
I have written previously about piracy and how to combat it. One thing I haven’t spoken about, is the impact of piracy, mostly because I haven’t been able to find any decent sources on the subject. While I have been certain that the claims made by the industry have been extremely off target, I have not had any good rebuttal to them – that is, until recently.