One of my many roles at work is that of change coordinator for a large subset of our customers. I have learned a lot in this capacity, and have come to feel that, while Incident Management is the natural first step in ITIL implementation, until you start implementing Change Management, the majority of your effort is largely spent firing fires.
Month: February 2019
Working with process development, I have found that I draw on the lessons I learned in business continuity planning during my studies. In particular, I have found that the actions to take in response to risks, also known as the four t’s, has been particularly useful. These four are:
Every so often, a customer will call in, saying that they are unable to access one of the servers that are mapped through their login script. There are generally two reasons for this; either there’s an issue with the network connection, or the drive letter is already being used for another device. To troubleshoot the issue, then, we start by confirming that the computer is online, and then have the customer log off and back on again. ‘
I am, with surprising regularity, faced with the need to access UNC paths from the command line, as that is perhaps pretty much the quickest way to browse to network shares with a different user than the one currently logged in. There’s just one issue: the Windows command line does not support UNC paths from the cd/chdir command. There is, however, a way to work around this issue; by creating a temporary virtual drive.