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Month: May 2019

Who is the typical OU student?

As you may or may not know, I graduated from the Open University with a B.Sc. last year, and attended a frankly pretty amazing graduation ceremony in March. In a conversation just after that, someone asked me “So, who is the typical OU student?” When I simply answered “Yes”, they were a bit confused, and asked me to expand on that.

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Understanding our metrics

Last week, I defined the three KPIs I believe are what you need to understand how well your support department is operating. Defining them, however, is just part of the job; if you don’t understand what they are telling you, you might as well not bother measuring at all. Let’s look at each in turn:

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Three dimensions of business

I hold that any successful business venture must operate on three levels; the operational, the tactical, and the strategic. These dimensions must also be kept in mind when making plans. There is nothing revolutionary in the underlying ideas, but I think it is worthwhile to define the terms, to bring about a (more or less) unified understanding of them.

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