Change author name and initials in Word

A while back, a user called in, asking me how she could change the name and initials that Word used when filling in Author and when showing who had made a comment. Not having had to do that for some time, I quickly researched it, finding it was simple enough to do. In order to… Continue reading Change author name and initials in Word

TBT: Spelling it out – using the NATO phonetic alphabet to our advantage

This post originally ran in August 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. I still use the NATO phonetic alphabet on a weekly, if not daily, basis. Since posting it, I have also become aware of the beautifully designed chart from… Continue reading TBT: Spelling it out – using the NATO phonetic alphabet to our advantage

#TBT: Uncovering Model-specific errors

This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. The ability to see trends is an important one to a support analyst, I would go so far as to call it an essential skill.  

TeamViewer on Windows: Elevate session to have administrative permissions

One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt… Continue reading TeamViewer on Windows: Elevate session to have administrative permissions