I had a user call in, who was unfamiliar with Office 2013, having only worked with previous versions of Office, and wanting to know how they could add a BCC recipient to the meeting request.
Following our recent move from one home to another, we changed up our media diet, and replaced our media center PC with two devices; an Apple TV and a Playstation 4. The former is HDMI Device Link-enabled from the get-go, meaning that you (in theory) only need to use the Apple TV remote to turn… Continue reading Enable HDMI Device Link on PS4
This is one of those things that – in hindsight – is fairly obvious, but which wasn’t until I was asked the question, and had to start thinking about it.
Some time ago, I found my iPhone started to claim that a call had failed, when the call had in fact been terminated normally. This got a bit annoying, but luckily, there’s a simple fix. Here’s how I fixed it:
A while back, a user called in, asking me how she could change the name and initials that Word used when filling in Author and when showing who had made a comment. Not having had to do that for some time, I quickly researched it, finding it was simple enough to do. In order to… Continue reading Change author name and initials in Word
This post originally ran in August 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. I still use the NATO phonetic alphabet on a weekly, if not daily, basis. Since posting it, I have also become aware of the beautifully designed chart from… Continue reading TBT: Spelling it out – using the NATO phonetic alphabet to our advantage
This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. The ability to see trends is an important one to a support analyst, I would go so far as to call it an essential skill.
One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt… Continue reading TeamViewer on Windows: Elevate session to have administrative permissions
A while back, I had a user call in and tell me that he was editing a document in SPSS, and went to save his progress to the original file, when he got the following error:
On Windows, when you map a network share, you can tick a box marked “Reconnect at login”, which will then cause the computer to reconnect to the share when you log back in. Not so on Mac OS, which can be a bit annoying. While the Cmd+K shortcut to connect to shares work fine, I… Continue reading Mac OS X: Automatically mount a network share
Apple’s bidding for the smartphone market, the iPhone, ships with several preinstalled apps, none of which can be removed. As annoying as this may be, at least you can stick them all in a folder, and place the folder on the last page of apps. Out of sight, out of mind, right?