Using MSTSC to connect to a console mode session.

One of the most important tools in any sysadmin’s tool kit is the ability to remote control servers and client computers. Being able to quickly connect to Terminal Services is a great way to do so. If you’re like me, you leave a few windows open whenever you leave a machine, and a neat trick… Continue reading Using MSTSC to connect to a console mode session.

BitLocker asks for BitLocker Recovery Key at restart

Having gone from Windows XP to Windows 7, we are seeing a rash of new problems. One of these is that a lot of our users are unable to boot into Windows, as they are prompted for a BitLocker Recovery Key. The temporary fix for this is simple enough; look up and tell the user… Continue reading BitLocker asks for BitLocker Recovery Key at restart

Controlling the version of Java installed

Every so often, I encounter computers that, among other things, have very specific prerequisites. For SAP CRM and Mobile Sales, more often than not, a specific version of Java should be installed. If it isn’t, problems ensue. Now, while you’ll always have the option of finding out what version is installed through the control panel, there is a much quicker way.

Free eBook: Troubleshooting Windows 7

Working in IT, I often have people ask me about issues they are having with their computer. Now, while I’m happy to help out, I often find that the problems I solve for them are problems they could have solved themselves. Mitch Tulloch, a Microsoft MVP and lead author of the just-published Windows 7 Resource… Continue reading Free eBook: Troubleshooting Windows 7

The importance of logging as much information as possible.

In my last post, I wrote about one of my recent support tickets. What annoys me about that ticket is that I could have solved it a lot sooner, if only the tech that had logged the call had taken down more information that “Video replay doesn’t work”.   When logging a support ticket, especially… Continue reading The importance of logging as much information as possible.