Spelling it out – using the NATO phonetic alphabet to our advantage

When instructing a user to type something, when reading a serial key or when spelling anything via a phone line, radio connection or similar, a problem arises at times; the person on the other end either does not understand what is being said, or understands what is being said as something different to what is… Continue reading Spelling it out – using the NATO phonetic alphabet to our advantage

Improvise, Adapt, Overcome – Evolve

Improvise, adapt, overcome has for a long time been a mantra within armed forces around the world who, when faced with gruelling challenges and little or no epuipment, have improvised to face the challenge, adapted to the challenge and lastly overcome the challenge.   The same attitude is necessary in IT support. Support departments around… Continue reading Improvise, Adapt, Overcome – Evolve