Part of my job is setting up new computers. Part of the routine is to make sure all hardware devices have been installed. Now, this can be easier said than done, when all the information I have to go on is that the device in question is called “USB Device”… Now, a while ago,… Continue reading Identifying unknown devices – SIW
Category: Tech support
Spelling it out – using the NATO phonetic alphabet to our advantage
When instructing a user to type something, when reading a serial key or when spelling anything via a phone line, radio connection or similar, a problem arises at times; the person on the other end either does not understand what is being said, or understands what is being said as something different to what is… Continue reading Spelling it out – using the NATO phonetic alphabet to our advantage
Why restarting your computer resolves many problems
As a Desktop Support Technician, one of my most common answer to a problem a user is having is “Reboot the computer, call me up if that doesn’t clear it for you.” The reason for this is as simple as it is self-evident. It usually does the trick. Why it works, now that’s another matter… Continue reading Why restarting your computer resolves many problems
Improvise, Adapt, Overcome – Evolve
Improvise, adapt, overcome has for a long time been a mantra within armed forces around the world who, when faced with gruelling challenges and little or no epuipment, have improvised to face the challenge, adapted to the challenge and lastly overcome the challenge. The same attitude is necessary in IT support. Support departments around… Continue reading Improvise, Adapt, Overcome – Evolve