Tag: ITIL
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Reviewed: the Phoenix Project
A while back, a friend of mine tipped me off to this book, and said it was a book I should read. Here are my thoughts. Author: Gene Kim, Kevin Behr and George SpaffordPublisher: IT Revolution PressYear: 2013ISBN: 9780988262591Length: 345 pages An IT Operations department in dire straits, facing the very real possibility of layoffs and outsourcing, starts to turn the ship around, implementing…
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Understanding Incidents: Urgency, Impact and Priority
It is part of the nature of IT service and support that you will, from time to time, be called upon to handle a high priority, high urgency incident. In most production systems these are mercifully rare, but it is still important that you understand how to identify them. The key to identification is prior…
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A multi-disciplinary approach to career-building in IT
In the IT world, there are a lot of different paths to take. Mine, though conventional enough in its beginnings, is increasingly becoming unconventional. I believe this is a good and important thing. Here, then, is my approach to my own career. Solid technical skills Without a solid technical skill set, everything else you do…
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ITIL adoption numbers – a critical review of one interpretation
A while back, one of my fellow students questioned to what extent ITIL has been adopted outside of the UK. He cited a source, which claimed that the adoption was very low. This assertion was based on a single statistic; the Global TSO book sales figures. The original blog post can be found here. …