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Category: E-mail

Outlook: Mail merge

I have previously written about one of my many responsibilities; contacting users whose login credentials have shown up in breach lists. While the pertinent results of the breach files are delivered to me in a flat file, I use Excel’s Text to Columns feature to separate logins (usually email addresses) from the password. While this might take a little fiddling with the delimiters, it is worth it to ensure that you have a good basis on which to work.

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Outlook: Offline Mode

From time to time, I need to run Outlook in Offline Mode. This is usually the case when I want to ensure that a mail merge has worked successfully. It is also a good option to reduce data usage when on mobile networks. Going to Offline Mode is straight forward. In Outlook, go to the Send/Receive tab, and then click “Work Offline”:

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Find attachments opened in Outlook

Early this year, a user called in with a somewhat peculiar story. They had previewed a file attached to an email, and the subsequently deleted the email. It wasn’t important enough to be worth it to restore the entire mail file, and so they wondered if there was any other way to find the attachment. They noted that they had previously gotten into a folder which seemed to contain all previewed files, though they were unable to find it again when searching. The user had searched the web, to no avail, and so turned to me with two questions. First; could I help them find the folder, and second, why did it not show up in search.

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AD Group member does not show up in Exchange address book

A couple of months ago, a customer sent us a ticket, complaining that a mail group was incomplete. Specifically, his manager was not listed among the recipients. The mail group in question contained all managers, and membership was gained through dedicated active directory (AD) organisational units (OUs), one for the manager of each business unit (BU). I checked the Exchange address book in Outlook, and sure enough; the manager group for his BU was not listed among the recipients.

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Groups and shared mailboxes – the important differences

Some time ago, a user sent a request specifically for a new shared mailbox, that all users should be able to access. When we asked why they didn’t simply use one of the already existing addresses for the use, they said something to the effect that, while there should be no restrictions on accessing the mailbox, only those who wanted to receive email to it should do so. At this point, we started questioning why they had ordered a shared mailbox, rather than a mail group.

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Outlook: Text turns to chinese characters when forwarding bounceback

Some time ago, I had a user call in with a bounceback issue. They had sent us a screenshot of the bounceback, informing us that the email became illegible when they tried to forward it to us. I called the user up, remote controlled her computer, and had her demonstrate the issue, and sure enough; when she hit forward, all text turned to chinese (or chinese-looking) characters:

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