Early this year, a user called in with a somewhat peculiar story. They had previewed a file attached to an email, and the subsequently deleted the email. It wasn’t important enough to be worth it to restore the entire mail file, and so they wondered if there was any other way to find the attachment. They noted that they had previously gotten into a folder which seemed to contain all previewed files, though they were unable to find it again when searching. The user had searched the web, to no avail, and so turned to me with two questions. First; could I help them find the folder, and second, why did it not show up in search.
A couple of months ago, a customer sent us a ticket, complaining that a mail group was incomplete. Specifically, his manager was not listed among the recipients. The mail group in question contained all managers, and membership was gained through dedicated active directory (AD) organisational units (OUs), one for the manager of each business unit (BU). I checked the Exchange address book in Outlook, and sure enough; the manager group for his BU was not listed among the recipients.
Some time ago, a user sent a request specifically for a new shared mailbox, that all users should be able to access. When we asked why they didn’t simply use one of the already existing addresses for the use, they said something to the effect that, while there should be no restrictions on accessing the mailbox, only those who wanted to receive email to it should do so. At this point, we started questioning why they had ordered a shared mailbox, rather than a mail group.
A user called in, complaining that they were unable to create a new folder in a shared mailbox. The error message they got indicated that the folder already existed. I started troubleshooting the issue, and it transpired that they had created the folder already, though it did not show up. I tried a number of fixes, including restarting Outlook, removing the mailbox from account settings, and even deleting their mail profile altogether. It was this last attempt that would lead me to the correct solution.
I had a user call in, who was unfamiliar with Office 2013, having only worked with previous versions of Office, and wanting to know how they could add a BCC recipient to the meeting request.
Some time ago, I had a user call in with a bounceback issue. They had sent us a screenshot of the bounceback, informing us that the email became illegible when they tried to forward it to us. I called the user up, remote controlled her computer, and had her demonstrate the issue, and sure enough; when she hit forward, all text turned to chinese (or chinese-looking) characters:
A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:
Remember how, last week, we set up accepting invites sent to your non-Google address from your Google address? No? What’s that, you don’t have an Alternate email address section under Reminders and Notifications? Well, here’s the thing, you need to actually set up an alternate address for your Google account. That is easy enough, though; here’s how:
Here’s the scenario: You have set up your main email address to forward to your GMail address. Whenever you get calendar invites, you are unable to accept them, because they have been sent to your main email address, and not your GMail address. If that sounds familiar, I have good news: this can be fixed, and the fix is fairly straightforward. Here’s what you do:
When adding extra email accounts in the regular way, Outlook will notify you of new emails in each and every account. Though this can be annoying, it is simple enough to do something about. Here’s how: