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Category: Microsoft Outlook

Outlook: Offline Mode

From time to time, I need to run Outlook in Offline Mode. This is usually the case when I want to ensure that a mail merge has worked successfully. It is also a good option to reduce data usage when on mobile networks. Going to Offline Mode is straight forward. In Outlook, go to the Send/Receive tab, and then click “Work Offline”:

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Find attachments opened in Outlook

Early this year, a user called in with a somewhat peculiar story. They had previewed a file attached to an email, and the subsequently deleted the email. It wasn’t important enough to be worth it to restore the entire mail file, and so they wondered if there was any other way to find the attachment. They noted that they had previously gotten into a folder which seemed to contain all previewed files, though they were unable to find it again when searching. The user had searched the web, to no avail, and so turned to me with two questions. First; could I help them find the folder, and second, why did it not show up in search.

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Outlook: Text turns to chinese characters when forwarding bounceback

Some time ago, I had a user call in with a bounceback issue. They had sent us a screenshot of the bounceback, informing us that the email became illegible when they tried to forward it to us. I called the user up, remote controlled her computer, and had her demonstrate the issue, and sure enough; when she hit forward, all text turned to chinese (or chinese-looking) characters:

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