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Category: Microsoft Windows

Change password in a remote desktop session

Most Windows users will be familiar with using Ctrl+Alt+Del to change their password on a local computer, and that works well for that purpose. However, that command is not forwarded to a computer to which you are connected remotely, as it triggers locally. So how, then, can we prompt a change of our password without waiting for it to expire?

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Enabling or disabling the Switch User option

Some time ago, a user called in, saying that the Switch User option had suddenly disappeared. I connected to her computer, and sure enough, there was no Switch User option in either the Lock Screen or the Ctrl+Alt+Del-screen, and the option was greyed out in the Start Menu. Luckily, getting it back was easy enough. Here’s how:

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Resolving error code 0x9c47 when installing Internet Explorer 11

A user called in, wanting help troubleshooting an installation of Internet Explorer 11 that repeatedly and persistently failed. The error code was the same, 0x9c47. The error code means that a Windows Update, KB2729094, could not be found on the computer. Because it is listed as a prerequisite for IE11, the installation failed. It did not matter one bit that the update was already installed. Luckily, resolving it is pretty straight-forward – here’s how:

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