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Category: Opinion

Service Management: the importance of the right tool

The first time I worked IT support in a professional setting, I was seventeen years old. I had gotten an internship (one day per week) with my uncle’s firm as part of my third year of vocational training, and spent a day per week with them. In the beginning, I was mostly hanging out with the IT staff, not really providing much of any use to anyone.

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Peering into the crystal ball – or maybe throwing down the gauntlet?

Trying to predict the future is a mug’s game. But increasingly it’s a game we all have to play because the world is changing so fast and we need to have some sort of idea of what the future’s actually going to be like because we are going to have to live there, probably next week.

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Review: DJI Osmo Mobile 2

Back in 2016, I backed a kickstarter for a handheld three-axis gimbal for cellphones, to be delivered in 2017. I was eagerly anticipating the product, and was disappointed when delivery was delayed repeatedly. A year after the projected delivery date, and with features being cut by the manufacturer, I finally gave in and requested a refund from them. To my surprise, they acquiesced, and I went out to buy a different unit; the DJI Osmo Mobile 2. Here are my thoughts:

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Why I’m hosting my own blog

“Why host it yourself?” my acquaintance asked at some point in our discussion, where we’d been talking about hosting options for a website. “Why go through the hassle and cost of owning your own domain, maintaining the software, and the significantly reduced audience size?” I gave them a fairly short – if accurate – answer, and left it at that, but the question gnawed at me, and I started thinking…

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Failure, learning, and company culture

I’ve had a number of posts drawing on the experiences from my bachelor studies, that I started some six years ago. I’m currently studying what will be the final module, focusing on entrepreneurship, innovation, and sustainability. This has led me to think about the differences between intrapreneurship and entrepreneurship – which can be summed up as whether you’re engaging in innovation and change within an existing business (intrapreneurship) or in a newly formed venture (entrepreneurship). In the extension of this, I’ve also been reflecting a lot about company culture.

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Data protection revisited

As I mentioned in my previous article about the topic, I am doing the best I can to comply with GDPR. In addition to what I covered back then, I have also updated the privacy policy of the site, and am continually working to ensure that I remain in compliance to the best of my ability. Part of doing so is reviewing the data collection and retention settings involved with Google Analytics.

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Returning to Android

I’ve been a very happy iPhone user since I bought my first one back in 2011, when I replaced an Android phone with which I had neither been happy nor impressed. I have had a number of iPhones, each with more capabilities than the last, and am currently using an iPhone 7, with which I am very happy, and which ties in nicely with my setup at home and on the go, as I use a Mac, an Apple Watch, and Apple Airpods.

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