Shared email boxes are a useful tool for departments needing to have a single point of contact, but whose needs do not extend so far as to need a CRM or ticket management tool. I’ve talked before about how to add them to Outlook, in which I noted that I usually uncheck the box for downloading shared folders to avoid downloading what tends to be a huge mail box, which will lock up Outlook. Another reason to do so, is that a locally cached mail box often does not display all mails and folders, a complaing I see from time to time. It has been my experience that most users leave the settings in their default state, so today, I thought I’d tell you how to disable that retroactively:
Category: Microsoft Outlook
A not infrequent question at work, is how to add a second mailbox in Outlook. Here’s how:
A while back, I had a user call in, telling me that all meeting invitations she received for some reason also showed up in the inboxes of a couple of shared mailboxes. I logged in to her computer remotely, and started poking about. I tried a number of fixes, including deleting her profile and recreating it, at which point i stumbled across a reference to delegates.
Last week I showed you how to send as a different address. You might also want to allow someone else to send on behalf of you. Here’s how:
Here’s the scenario: You’ve written an email, hit send, and then realized that it shouldn’t have been sent after all, for whatever reason. It may be rude, embarrassing or contain classified information. One way to go, is to issue a recall for the email in question. Here’s how: