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Category: Software

Word: “Track changes” shows up as “Author” instead of author name

A user called in, reporting that Word’s Track changes-function tagged her as “Author”, instead of her name. I opened a remote session, and started out by confirming that everything else was working correctly, and that her name had been set as the author in the settings for Microsoft Word. Stalling for time while I researched the issue, I found that it seemed to be a problem affecting particular documents. Knowing this set me on the path to the solution, as follows:

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Excel freezes on 10 MB file

A few months ago, I had a user call in complaining that Excel would freeze and become completely unresponsive when she was working in a specific workbook. It was fairly large (10MB), but well within what the computer should have been able to handle. I opened a remote session to the computer, and started troubleshooting. My first step, as always in these cases, was to look at the event logs, which showed no relevant entries. Next, I inspected one of the files in question.

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OneNote keeps asking for a password to sync with OneDrive

One of the tools I use in my studies, is OneNote. I find it does a good job of being a place to sort my study notes, and offers the benefit of search, which lets me easily find what I’m looking for. While there are certainly other tools out there that could offer much the same benefit (EverNote comes to mind), I’ve already got OneNote installed as part of the Office suite, so it made sense to use it.

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GoPro Studio: Video editing basics

Action cams are made – more or less literally – to create content for streaming video services, such as YouTube or Vimeo, and while you could certainly just upload your raw footage straight to such services, a better option is very likely to be to edit them before you do so. For the time being, my needs are very simple, and I am able to get what I want done using just GoPro Studio, GoPro’s free video editing suite.

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Outlook: Meeting invitations added to other mailboxes

A while back, I had a user call in, telling me that all meeting invitations she received for some reason also showed up in the inboxes of a couple of shared mailboxes. I logged in to her computer remotely, and started poking about. I tried a number of fixes, including deleting her profile and recreating it, at which point i stumbled across a reference to delegates.

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