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Category: Tech support

AD: Inspecting object attributes

A little while ago, I was asked about when a specific user last logged in with their active directory (AD) user account. While looking up that information was easily done, finding out how to look up the information was a mite more challenging. There are a number of ways of achieving it; including command line and Powershell commands. My preferred way of doing it is using the Attribute Editor in Active Directory Users and Computers (ADUC). Here’s how:

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View message headers

For most users, the message headers of any given email are irrelevant; the email has arrived, and that is all there is to say about that. It does, however, have applications both in IT support and in information security. While those applications are outside the scope of this article, accessing the message header is not.

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iMovie: Change project resolution

I’ve been using Adobe Premiere pro for a while now, but am finding that I can’t really defend the cost of Adobe Creative Cloud. While having multicamera support has been very nice, the product quite simply is cost prohibitive for me, especially as it really only offers a single feature I need; the ability to sync clips based on their audio. For my needs, iMovie will suffice.

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Understanding our metrics

Last week, I defined the three KPIs I believe are what you need to understand how well your support department is operating. Defining them, however, is just part of the job; if you don’t understand what they are telling you, you might as well not bother measuring at all. Let’s look at each in turn:

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