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Category: Tech support

TeamViewer on Windows: Elevate session to have administrative permissions

One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt pops up. To get around this, you need to launch TeamViewer with elevated permissions. Here’s how:

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BitLocker asks for BitLocker Recovery Key at restart

Having gone from Windows XP to Windows 7, we are seeing a rash of new problems. One of these is that a lot of our users are unable to boot into Windows, as they are prompted for a BitLocker Recovery Key. The temporary fix for this is simple enough; look up and tell the user the BitLocker Recovery Key, and have them enter it. Well, I say simple, but the BitLocker Recovery Key is a string of eight segments of six digits, and having to enter this each and every time you reboot gets … tiresome … very quickly.
 
So, let’s see if we can’t improve on that. There are two methods, the first usually suffices, but sometimes, I’ve had to go for the second. The first solution is as follows:
 

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Controlling the version of Java installed

Every so often, I encounter computers that, among other things, have very specific prerequisites. For SAP CRM and Mobile Sales, more often than not, a specific version of Java should be installed. If it isn’t, problems ensue. Now, while you’ll always have the option of finding out what version is installed through the control panel, there is a much quicker way.

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Free eBook: Troubleshooting Windows 7

Working in IT, I often have people ask me about issues they are having with their computer. Now, while I’m happy to help out, I often find that the problems I solve for them are problems they could have solved themselves. Mitch Tulloch, a Microsoft MVP and lead author of the just-published Windows 7 Resource Kit (Microsoft Press, 2010; ISBN: 9780735627000; 1760 pages), has created a short e-book called “What You Can Do Before You Call Tech Support.” Here are the opening paragraphs:
 

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