From time to time, I have found it useful to schedule the sending of emails, such as reminders to others about something, requests for updates and so on. Luckily, this is a feature which is easily available in GMail.
Category: Tips & Tricks
With surprising regularity, I need to check when a user last logged in. I recently found a command that returns this information;
quser. Using it is simple enough; open a command prompt, enter the command, and hit return:
Last week, I showed you how I find all the nested members of a specified group. When we get requests for such audits, however, they usually specify doing so for a number of groups. Now, we could of course do it, one group at a time, adding information to the
Some time ago, I was asked to provide a list of everyone with access to a specific system. After communicating with the client, it transpired that they were particularly interested in knowing who were the members of a set of Active Directory groups. While this can be done manually, I wanted to try my hand at building a PowerShell-script that returned the information the client was asking for, and which I could reuse at some later point, as such requests pop up with some regularity.
Having worked in tech support for fifteen years, I find I still enjoy my work. Yes, at times, I feel like a target at a live fire exercise, but at the end of the day, I still find fulfillment in knowing that I am able to help my users. Here are five tips to giving better tech support:
One issue I meet from time to time, is the fact that many of my users do not understand how to approach tech support in a way that is conducive to receive good support in a timely manner. While this list is in no way exhaustive, following the tips and tricks will get you slack when you need it.
I could have sworn I wrote about this years ago. When I looked for it the other day, however, I couldn’t find it, so here goes. I love the fact that Google Chrome has combined the search and address bars into one cohesive unit. While it does, on occasion, mean that I search when I mean to enter an address, that is preferable to having that piece of monitor real estate split into two.
As has been the case so many times before, this week I’m bringing you the direct result of a customer request. The customer in question needed to know how to run a .ps1 script. As you may or may not know, double-clicking the script defaults to editing the script. At any rate, here’s how you do it:
Many companies, my employer included, uses spreadsheets on a more or less consistent basis in order to track such things as vacation planning and KPI reporting. For me, as an employee, keeping track of these spreadsheets can, from time to time, be a bit annoying. Much to my surprise, at some point in the past few years, Microsoft added a pin item feature to MS Office.
One of the questions that pop up every now and again, yet not often enough for me to consistently remember how to do it, is some variant on “What user is blocking my file access?” A user will typically call in, complaining that they are unable to open/edit/delete a given file on a file share, and ask the support tech they reach to solve the issue.