Having worked in tech support for fifteen years, I find I still enjoy my work. Yes, at times, I feel like a target at a live fire exercise, but at the end of the day, I still find fulfillment in knowing that I am able to help my users. Here are five tips to giving better tech support:
Category: Tips & Tricks
One issue I meet from time to time, is the fact that many of my users do not understand how to approach tech support in a way that is conducive to receive good support in a timely manner. While this list is in no way exhaustive, following the tips and tricks will get you slack when you need it.
I could have sworn I wrote about this years ago. When I looked for it the other day, however, I couldn’t find it, so here goes. I love the fact that Google Chrome has combined the search and address bars into one cohesive unit. While it does, on occasion, mean that I search when I mean to enter an address, that is preferable to having that piece of monitor real estate split into two.
As has been the case so many times before, this week I’m bringing you the direct result of a customer request. The customer in question needed to know how to run a .ps1 script. As you may or may not know, double-clicking the script defaults to editing the script. At any rate, here’s how you do it:
Many companies, my employer included, uses spreadsheets on a more or less consistent basis in order to track such things as vacation planning and KPI reporting. For me, as an employee, keeping track of these spreadsheets can, from time to time, be a bit annoying. Much to my surprise, at some point in the past few years, Microsoft added a pin item feature to MS Office.
One of the questions that pop up every now and again, yet not often enough for me to consistently remember how to do it, is some variant on “What user is blocking my file access?” A user will typically call in, complaining that they are unable to open/edit/delete a given file on a file share, and ask the support tech they reach to solve the issue.
Five years ago, I showed you how to export a list of members of an Active Directory group, using a command line query. One issue I’ve run into using this query, is that I get their user name, not their actual name, which tends to make the resulting list hard to parse. As I had a need to export a relatively large number of group members names as part of a recent ticket, I needed a solution that gave me what I wanted straight out of the box.
I recently picked up a new Kindle, and wanted to ensure that the new device had the same content as the one I replaced. As it turns out, this is rather easily accomplished. Here’s how:
I use Facebook for many things. One of those things is to take advantage of the internet hivemind, and get opinions and recommendations for any number of things, from what tech to get, to where to eat. One thing that annoys me a lot, is when someone posts something irrelevant, just so that they can follow the conversation. If memory serves, it used to be that you had to post something – anything – in order to get notifications of what happened in a thread, and it is from this that the practice stems.
As I’ve made pretty clear, I’m – among many other things – a YouTuber. I have two YouTube channels, and watch a fair amount of content put out by other creators, too. Whenever I come across a video that seems interesting, I add it to my Watch Later queue, so that I can view it at my leisure. From time to time, I use the “Remove Watched” feature, to remove watched videos from my Watch Later queue in bulk, instead of having to remove them manually.