A pet peeve of many users of Outlook is the fact that deleted messages that were unread when being deleted are counted in Deleted Items. Like the behavior when going from one unread email to another in the Reading Pane, there is a setting for this. Here’s how to change the behavior:
Category: Tips & Tricks
Like many others, my work days are – to some extent – made up of meetings with others. It’s not uncommon for these meetings not to have an assigned meeting room, and I find it annoying that Outlook asks me if I want to enter a meeting location:
If you’re like me, you use the run menu. A lot. One of the features I like about the run menu is that it stores your recently used commands in a list, called the Most Recently Used list (MRU for short). From time to time, I like to remove superfluous items from that list. Here’s how:
With some regularity, I find myself needing to fetch information from the BIOS of a client computer, preferably without having to go onsite to do so. This may be because I need to know what BIOS version the client is running, the serial number of the computer, or when it was manufactured. If you’re running SCCM (System Center Configuration Manager), this is relatively easily done. Here’s how:
From time to time, I have found it useful to schedule the sending of emails, such as reminders to others about something, requests for updates and so on. Luckily, this is a feature which is easily available in GMail.
With surprising regularity, I need to check when a user last logged in. I recently found a command that returns this information;
quser. Using it is simple enough; open a command prompt, enter the command, and hit return:
Last week, I showed you how I find all the nested members of a specified group. When we get requests for such audits, however, they usually specify doing so for a number of groups. Now, we could of course do it, one group at a time, adding information to our output as we go, however the script as written overwrites the file. What, then, if we want to run this on a number of groups, and avoid overwriting the file? That requires the -Append parameter:
Some time ago, I was asked to provide a list of everyone with access to a specific system. After communicating with the client, it transpired that they were particularly interested in knowing who were the members of a set of Active Directory groups. While this can be done manually, I wanted to try my hand at building a PowerShell-script that returned the information the client was asking for, and which I could reuse at some later point, as such requests pop up with some regularity.
Having worked in tech support for fifteen years, I find I still enjoy my work. Yes, at times, I feel like a target at a live fire exercise, but at the end of the day, I still find fulfillment in knowing that I am able to help my users. Here are five tips to giving better tech support: