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Category: Tools

TeamViewer on Windows: Elevate session to have administrative permissions

One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt pops up. To get around this, you need to launch TeamViewer with elevated permissions. Here’s how:

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Unable to uninstall Citrix Receiver or Online Plugin

From time to time, users call in, reporting problems opening applications or desktops in Citrix. One of the many items in a support technician’s bag of tricks, is the old uninstall and reinstall routine. There are many reasons why this can be a good idea, among them that removing legacy applications that have been superseded by new versions can help resolve conflicts. Sometimes, however, the MSI files are damaged or just plain missing.

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SSH: Logging in

The single most handy tool for any Linux administrator is SSH. Short for Secure SHell, it is a way to connect to another computer, using the terminal. It is immensely powerful, and gaining confidence with it can be a bit of a challenge. Before you can do ANYTHING else, you need to know a few basic commands:

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What’s in your bag?

I am lucky enough to travel as much as suits me, but not much more. However, I have developed a list of things I bring with me whenever I go travelling. There are two lists; the core list and the extended list. Here goes:

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Travel adapter kit

Whenever I go travelling, I bring a number of devices with me. I will always bring a cellphone and my Kindle, and depending on the trip, I might also bring a bike computer, iPad and camera, to mention a few possibilities. I have made it a habit to bring as few chargers as possible, as well as as short cables as possible. This serves two purposes; the kit takes less space, and weighs less. Hence, I bring a kit containing the following pretty much wherever I go:
 

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