One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt pops up. To get around this, you need to launch TeamViewer with elevated permissions. Here’s how:
Some weeks ago, I had a user call in, saying that she got the following error message when trying to launch applications from our Citrix farm:
From time to time, users call in, reporting problems opening applications or desktops in Citrix. One of the many items in a support technician’s bag of tricks, is the old uninstall and reinstall routine. There are many reasons why this can be a good idea, among them that removing legacy applications that have been superseded by new versions can help resolve conflicts. Sometimes, however, the MSI files are damaged or just plain missing.
The single most handy tool for any Linux administrator is SSH. Short for Secure SHell, it is a way to connect to another computer, using the terminal. It is immensely powerful, and gaining confidence with it can be a bit of a challenge. Before you can do ANYTHING else, you need to know a few basic commands:
I am lucky enough to travel as much as suits me, but not much more. However, I have developed a list of things I bring with me whenever I go travelling. There are two lists; the core list and the extended list. Here goes:
One feature that I have been missing on my iPhone, even though I didn’t realise it, is a way to have the iPhone be quiet when I want it to,…
Apple’s bidding for the smartphone market, the iPhone, ships with several preinstalled apps, none of which can be removed. As annoying as this may be, at least you can stick them all in a folder, and place the folder on the last page of apps. Out of sight, out of mind, right?
While I do most of my blogging on my computer, uploading the posts and images directly through the control panel. However, from time to time I will write a post…
Whenever I go travelling, I bring a number of devices with me. I will always bring a cellphone and my Kindle, and depending on the trip, I might also bring a bike computer, iPad and camera, to mention a few possibilities. I have made it a habit to bring as few chargers as possible, as well as as short cables as possible. This serves two purposes; the kit takes less space, and weighs less. Hence, I bring a kit containing the following pretty much wherever I go: