Some software comes and goes, and other software is there for you for the long term. Spacemonger is one of the latter category. Simply put, it scans a hard drive and shows you what’s on it using blocks to represent relative file/folder size, like so:
Thoughts on many things Posts
ITIL is an excellent framework for running IT operations. It offers tools and process management to help you improve on what you’ve got. Unlike what many consultants would have you believe, however, it is not a panacea. You cannot simply implement all of ITIL and call it a day. If you were to try, you would certainly fail.
As so many others, I keep abreast of openings in my field, and apply when I see something relevant and interesting with an employer I might want to work for. These are my experiences with three such applications and the recruiters managing them (all of which, I might add, were external to the company recruiting for the position).
As a tech support specialist, I often have to guide the end user through basic troubleshooting, and this often resolves the issue. I’ve told this story before, but it bears repeating, in particular because it reinforces the lesson.
A couple of weeks ago, the excellent @IanColdwater posted the following:
Having worked in tech support for fifteen years, I find I still enjoy my work. Yes, at times, I feel like a target at a live fire exercise, but at the end of the day, I still find fulfillment in knowing that I am able to help my users. Here are five tips to giving better tech support:
One issue I meet from time to time, is the fact that many of my users do not understand how to approach tech support in a way that is conducive to receive good support in a timely manner. While this list is in no way exhaustive, following the tips and tricks will get you slack when you need it.
Improvise, adapt, overcome has for a long time been a mantra within armed forces around the world who, when faced with gruelling challenges and little or no epuipment, have improvised to face the challenge, adapted to the challenge and lastly overcome the challenge.
Over the past couple of weeks, a story has been breaking that video conferencing vendor Zoom leaves a back door on your Mac when uninstalling it, which will let them run their service and reinstall that much quicker in the future. For details, I recommend this Medium article.
I could have sworn I wrote about this years ago. When I looked for it the other day, however, I couldn’t find it, so here goes. I love the fact that Google Chrome has combined the search and address bars into one cohesive unit. While it does, on occasion, mean that I search when I mean to enter an address, that is preferable to having that piece of monitor real estate split into two.