When I wrote my blog post about important features of a service management tool, I wrote “I am increasingly coming to believe that the change management process is perhaps the most important one for success in ITIL – not to mention DevOps – adoption” – and I stand by that assessment. Not because change management is such a revolutionary idea in and of itself, but because of what true management of change means for a business.
Tag: change management
This was originally written before I read chapter 18 of the DevOps handbook. I feel strongly that peer review has greater legitimacy and chances of success than a system where a change manager is solely responsible for changes that may or may not fall within their area of expertise. It further grants employees more agency and autonomy in performing their jobs. While not directly addressed below, peer review is compatible with my views on change management.