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Tag: kpi

The importance of CSI

CSI – that’s Continual Service Improvement, by the way, not Crime Scene Investigation – is, to my mind, the single most important stage in the ITIL service life cycle. It evaluates what has gone before, identifies areas for improvement, and aids in the implementation of improving. In an ideal situation, CSI informs all the other stages, and is the main driver for the service life cycle.

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