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Tag: mac os x

Citrix: Keyboard input fails on Mac OS X

A user called in, saying that she was having problems with her email client on Citrix. I quickly established that she was using a Mac, and that she was able to open and read emails, as well as start a reply, but that no keyboard input seemed to show up when she was writing an email. I next asked her to try to search in Outlook, with the same result. The final thing we tried before ascertaining what the problem was, was checking if the problem only affected Outlook. As it turned out, it didn’t, but propagated through all applications in Citrix.

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Taking screenshots in Mac OS X

My fiancée has been using a Mac for close to a year now, and it’s a pretty nifty machine, I’ve gotta say. However, things are fairly different to what she, and I, are used to. One thing she does fairly often, is take screenshots, which she had a bit of trouble with until we figured out how.
 
The problem, of course, is that Mac OS, unlike Windows, does not have a dedicated key on the keyboard for taking screenshots. Instead, they use hotkeys. The hotkeys and their effects are as follows:
 

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