Like many others, my work days are – to some extent – made up of meetings with others. It’s not uncommon for these meetings not to have an assigned meeting room, and I find it annoying that Outlook asks me if I want to enter a meeting location:
I have previously written about one of my many responsibilities; contacting users whose login credentials have shown up in breach lists. While the pertinent results of the breach files are delivered to me in a flat file, I use Excel’s Text to Columns feature to separate logins (usually email addresses) from the password. While this might take a little fiddling with the delimiters, it is worth it to ensure that you have a good basis on which to work.
From time to time, I need to run Outlook in Offline Mode. This is usually the case when I want to ensure that a mail merge has worked successfully. It is also a good option to reduce data usage when on mobile networks. Going to Offline Mode is straight forward. In Outlook, go to the Send/Receive tab, and then click “Work Offline”:
For most users, the message headers of any given email are irrelevant; the email has arrived, and that is all there is to say about that. It does, however, have applications both in IT support and in information security. While those applications are outside the scope of this article, accessing the message header is not.
I’ve been seeing a surprising number of tickets from users asking why they are seeing double bookings of meeting rooms of late. In each and every case, the issue has boiled down to one of user error, with users not knowing or understanding how meeting invitations work in Outlook. This was a source of confusion to me, until a user put it as follows:
Shared email boxes are a useful tool for departments needing to have a single point of contact, but whose needs do not extend so far as to need a CRM or ticket management tool. I’ve talked before about how to add them to Outlook, in which I noted that I usually uncheck the box for downloading shared folders to avoid downloading what tends to be a huge mail box, which will lock up Outlook. Another reason to do so, is that a locally cached mail box often does not display all mails and folders, a complaing I see from time to time. It has been my experience that most users leave the settings in their default state, so today, I thought I’d tell you how to disable that retroactively:
A not infrequent question at work, is how to add a second mailbox in Outlook. Here’s how:
A couple of months ago, a customer sent us a ticket, complaining that a mail group was incomplete. Specifically, his manager was not listed among the recipients. The mail group in question contained all managers, and membership was gained through dedicated active directory (AD) organisational units (OUs), one for the manager of each business unit (BU). I checked the Exchange address book in Outlook, and sure enough; the manager group for his BU was not listed among the recipients.
A user called in, complaining that they were unable to create a new folder in a shared mailbox. The error message they got indicated that the folder already existed. I started troubleshooting the issue, and it transpired that they had created the folder already, though it did not show up. I tried a number of fixes, including restarting Outlook, removing the mailbox from account settings, and even deleting their mail profile altogether. It was this last attempt that would lead me to the correct solution.
I had a user call in, who was unfamiliar with Office 2013, having only worked with previous versions of Office, and wanting to know how they could add a BCC recipient to the meeting request.