My first IT job was a one day per week internship with a pharmaceutical company while I attended my last year of high school. It was the first time I was exposed to the constant stream of support and service calls that makes up a large part of the day to day life of a support technician. I remember having a distinct impression that the IT department was constantly over-worked, always having too many things to deal with.
Tag: service management
The first time I worked IT support in a professional setting, I was seventeen years old. I had gotten an internship (one day per week) with my uncle’s firm as part of my third year of vocational training, and spent a day per week with them. In the beginning, I was mostly hanging out with the IT staff, not really providing much of any use to anyone.