Category: DevOps

  • Prioritizing value

    It is one of my strongly held beliefs that what we do must provide some customer value. If it doesn’t, we probably shouldn’t be doing it. I don’t mean that we necessarily do something we can charge for (the goodwill we get by NOT charging for it can be benefit enough to do it), but…

  • Red flag arguments

    One of many things I care about is improving the world around me. That is why I’m a union representative, it’s one of the reasons why I like my job, and it’s why I raise questions to find out if there are good reasons for things being done the way they are – and to…

  • Keys to ITIL implementation

    ITIL is an excellent framework for running IT operations. It offers tools and process management to help you improve on what you’ve got. Unlike what many consultants would have you believe, however, it is not a panacea. You cannot simply implement all of ITIL and call it a day. If you were to try, you…

  • Applying Kanban to IT support work

    Ask anyone who has a glancing familiarity with Kanban what they know of it, and one of the (if not the) first things they will mention, is the use of a kanban board. This is true; the kanban board, whether physical or digital, is one of the most visible parts of the Kanban method. It is…

  • From support analyst to DevOps thinker

    The title of this post might seem a bit on the conceited side. After all, who am I to claim to be a DevOps practitioner, much less thinker? I will simply say that I am working to implement DevOps principles in my day to day life, am spending more than a little time reading, thinking,…

  • Let’s make work outside business hours the exception

    When I wrote my blog post about important features of a service management tool, I wrote “I am increasingly coming to believe that the change management process is perhaps the most important one for success in ITIL – not to mention DevOps – adoption” – and I stand by that assessment. Not because change management…

  • Thoughts on single piece flow in IT support

    My first IT job was a one day per week internship with a pharmaceutical company while I attended my last year of high school. It was the first time I was exposed to the constant stream of support and service calls that makes up a large part of the day to day life of a…

  • The value of Kanban

    Kanban (capital-K, as in the method) uses a kanban (lowercase-k, as in the board) to visualise and reduce work in progress (WIP for short). This is the most well-known, and visible, part of Kanban. It is achieved by limiting how many pieces of WIP any one work centre can have assigned. At first glance, this may…

  • A basic understanding of DevOps

    Just over a month ago, I wrote that DevOps is not another way to say cloud. I further argued that anyone who thinks the two are interchangeable certainly doesn’t understand the former (and probably not the latter, either). That, however, raises the question, What is DevOps? As you might guess from my last post on the…

  • The supposed incompatibility between DevOps and ITIL

    I have, for some time now, been reading up on DevOps. One thing that, for some reason, keeps coming up, is that people seem to think that there is a fundamental incompatibility between DevOps and ITIL. The more I read, however, the more it becomes clear that there is no disparity at all between them. If…

  • DevOps is not code for cloud

    Since I started really reading up on DevOps, I wanted to see what the job market for DevOps was like. The results were less than exciting. Though the search term DevOps returned a fair number of results, none of the listings demonstrated an understanding of what DevOps is. What they demonstrated was the fact that…