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Thoughts on many things Posts

Reviewed: Tesla Model S part 10: Features the model S really should have

As should be clear to anyone who has read any of the other instalments of this long series of reviews of the Model S, I am a very happy Model S owner and driver. The car is comfortable and fun to drive, while getting me from a to b with a minimum of fuss. I have not, however, claimed that it is the perfect car. 

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Applying Kanban to IT support work

Ask anyone who has a glancing familiarity with Kanban what they know of it, and one of the (if not the) first things they will mention, is the use of a kanban board. This is true; the kanban board, whether physical or digital, is one of the most visible parts of the Kanban method. It is an eminently visual way to represent WIP. So, how do you implement a kanban board in IT support?

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Reviewed: Tesla Model S part 9: Safety and post-crash follow-up

This is one part of the review I was not expecting to write, yet events would have it another way. Back in April, while on our way to kindergarten and work, a pedestrian suddenly stepped into the street (just ahead of an SUV on my left). With one bad option, and the other significantly worse, I opted for the bad one, and veered right, ending with the front end planted into a lamp-post. My quick reaction resulted in no serious damage to anyone, though the front end did suffer more than a little:

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Find out what user has a file open

One of the questions that pop up every now and again, yet not often enough for me to consistently remember how to do it, is some variant on “What user is blocking my file access?” A user will typically call in, complaining that they are unable to open/edit/delete a given file on a file share, and ask the support tech they reach to solve the issue.

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Exporting AD group members’ display name

Five years ago, I showed you how to export a list of members of an Active Directory group, using a command line query. One issue I’ve run into using this query, is that I get their user name, not their actual name, which tends to make the resulting list hard to parse. As I had a need to export a relatively large number of group members names as part of a recent ticket, I needed a solution that gave me what I wanted straight out of the box.

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From support analyst to DevOps thinker

The title of this post might seem a bit on the conceited side. After all, who am I to claim to be a DevOps practitioner, much less thinker? I will simply say that I am working to implement DevOps principles in my day to day life, am spending more than a little time reading, thinking, and writing about DevOps, and though I may not be considered a DevOps thinker today, I certainly aspire to join their ranks. The title, then, is a statement of aspiration, more than a statement of achievement.

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