This is the sixth year in a row where I return with a summer retrospective article. These are meant to be the summer counterpart to my end-of-year roundup series. As a result, some information will be duplicated across the two series of posts.
Thoughts on many things Posts
I am a relatively active Twitter user. One of the things I do in order to keep Twitter a fairly enjoyable place, is to actively use the Block feature. I usually leave it at blocking individual users, but some tweets are simply so nasty that I don’t only want to block the user that tweeted (twote?) the tweet, but also anyone who likes it.
As a denizen of the internet for a quarter of a century, I have seen more than a few memes. Some funny, some less so. Some are highly informative, some are entirely for fun, and far too many are entirely misinformation. Whatever the case, I generally find that memes are not a good way to get information, and that one should at the very least critically review a meme before accepting the claims made within it.
-A formula for success
If you do a lot of work in Excel, odds are you’ve needed to calculate a percentage change. Luckily, Excel does this for you quite readily if you simply apply a basic formula of
(New Value - Old Value)/Old Value. There is, however, a pitfall that you’ll not get the values you expect if the cell where you’re entering the value is not set to percentage formatting. Hence, here’s a step to step way to make the calculation:
One of many things I care about is improving the world around me. That is why I’m a union representative, it’s one of the reasons why I like my job, and it’s why I raise questions to find out if there are good reasons for things being done the way they are – and to change them if there aren’t. Every so often, I’m met with arguments that aren’t really arguments at all, and which really should prompt a re-examination of the subject matter.
Last week, I wrote about the added value that derives from writing longer answers when it comes to giving support. This week’s post is a corollary to that; writing more detailed tickets when sending them on through the tiers is also better support.
When working tech support, it is often tempting to give short answers to a ticket, in order to get on to the next ticket. This tendency is particularly problematic when responding in the negative to a request. Though understandable, we should fight this tendency. I have three specific reasons why it’s important, but I would also like to note that this is closely linked to Continual Service Improvement in ITIL, or the Improvement kata in DevOps.
One of the PS4-games I picked up relatively early, was Horizon: Zero Dawn. I loved the aesthetic of the trailer, and hoped I’d find it enjoyable. Here are my thoughts:
Like many people, I have gone from not having any face masks other than PPE for chemical exposure to having a small collection of the things for use when I’m out and about. That’s all well and good, but wearing them means that I have to use my code to unlock my iPhone, which gets annoying.
Since March of last year I have, for the most part, been working from home. While we were able to work out the kinks in keeping connected to the rest of the team relatively quickly, I’ve found shutting off work-mode to be a bit harder. I find myself wanting to check stuff in the evenings, working longer days (and not just because the work needs to get done), and generally being mentally “at work”, even when I’m patently not at work.