Change is high-risk behavior. Nevertheless, it must be done

Change is arguably one of the riskiest behaviors within IT. Whenever we make a change, things tend to break. It is in no way coincidental that one of the foci of change management is post-change incidents, i.e. the errors introduced by the changes we make. I would go so far as to say that the… Continue reading Change is high-risk behavior. Nevertheless, it must be done

Risk management is at the heart of change management

One of my many roles at work is that of change coordinator for a large subset of our customers. I have learned a lot in this capacity, and have come to feel that, while Incident Management is the natural first step in ITIL implementation, until you start implementing Change Management, the majority of your effort… Continue reading Risk management is at the heart of change management

The supposed incompatibility between DevOps and ITIL

I have, for some time now, been reading up on DevOps. One thing that, for some reason, keeps coming up, is that people seem to think that there is a fundamental incompatibility between DevOps and ITIL. The more I read, however, the more it becomes clear that there is no disparity at all between them. If… Continue reading The supposed incompatibility between DevOps and ITIL

Spend it to save it, or: do it right the first time

When performing a task, one will often be in the position to choose either doing something quickly, or doing something right. In many cases, either example is fine, as the job gets done satisfactorily. Still, I believe that you are better off with doing it right each and every time. Now, before you think I… Continue reading Spend it to save it, or: do it right the first time

Service Management: the importance of the right tool

The first time I worked IT support in a professional setting, I was seventeen years old. I had gotten an internship (one day per week) with my uncle’s firm as part of my third year of vocational training, and spent a day per week with them. In the beginning, I was mostly hanging out with… Continue reading Service Management: the importance of the right tool