Tag: end user error
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Don’t argue, just do it!
One of the tasks I am called upon to perform as part of my job as a desktop service tech is checking and troubleshooting VPN login. One fo the ways I do this is to log in as the user on my own machine. My employer uses RSA SecureID key fobs combined with a personal…
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Lotus Notes: Notes automatically deletes email
A while back, a user called in, telling me that he had lost a lot of important email. All of the emails he lost were roughly three months old, and he’d lost all of his emails that were older than three months. The cause of this problem was that the user had set a…