Tag: pebkac

  • DME Sync: "Invalid or expired certificate"

    My employer uses DME Sync to synchronise email, calendar and contacts from Lotus Notes to mobile phones. A nifty little app, it basically connects to the webmail server, then downloads and uploads the relevant data. This makes for smooth migration from one phone to another, and means the users have the data where they need…

  • Don’t argue, just do it!

    One of the tasks I am called upon to perform as part of my job as a desktop service tech is checking and troubleshooting VPN login. One fo the ways I do this is to log in as the user on my own machine. My employer uses RSA SecureID key fobs combined with a personal…

  • Lotus Notes: Notes automatically deletes email

    A while back, a user called in, telling me that he had lost a lot of important email. All of the emails he lost were roughly three months old, and he’d lost all of his emails that were older than three months.   The cause of this problem was that the user had set a…