Ramblings, ideas, problems, and solutions

Category: How To

  • Resolving error code 0x9c47 when installing Internet Explorer 11

    A user called in, wanting help troubleshooting an installation of Internet Explorer 11 that repeatedly and persistently failed. The error code was the same, 0x9c47. The error code means that a Windows Update, KB2729094, could not be found on the computer. Because it is listed as a prerequisite for IE11, the installation failed. It did not matter one […]

  • Show week numbers in iOS calendar

    Many places refer to week numbers, as well as dates. This makes it a bit annoying not to be able to check what week it is on your phone. Luckily, there is now a setting to enable displaying week numbers. Here’s how you activate it:

  • Force login to remote desktop

    So, there you are, about to log in to a remote desktop, when you get this error:

  • #TBT: Windows keyboard shortcuts

    This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. Many of these, I still use daily, and yet others I had completely forgotten about. Useful stuff, though. Yes, even that last one. If you’ve ever had an […]

  • Citrix: Resolving “You have not chosen to trust security certificate”

    In January, I showed you how to resolve SSL error 61. As it turns out, the error also affected Macs. Here’s the error you get on a Mac:

  • Changing permissions for all subfolders (Windows)

    A user called in, saying that his unit had been moved to a different department, and that they had all lost access to their work folders. I knew of the change, and moved the folders to the new unit file share. That should have been it, and would have been, except for one thing; when moving folders, you do […]

  • Changing primary SMTP address

    A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:

  • TeamViewer on Windows: Elevate session to have administrative permissions

    One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt […]

  • Citrix: Resolve SSL Error 61 on Windows

    Some weeks ago, I had a user call in, saying that she got the following error message when trying to launch applications from our Citrix farm:

  • Unable to uninstall Citrix Receiver or Online Plugin

    From time to time, users call in, reporting problems opening applications or desktops in Citrix. One of the many items in a support technician’s bag of tricks, is the old uninstall and reinstall routine. There are many reasons why this can be a good idea, among them that removing legacy applications that have been superseded by new versions […]

  • Disconnect non-mapped drive

    From time to time, I have been unable to connect to the UNC path of a network share. The error message I get is: