Ramblings, ideas, problems, and solutions

Category: How To

  • Enabling or disabling the Switch User option

    Some time ago, a user called in, saying that the Switch User option had suddenly disappeared. I connected to her computer, and sure enough, there was no Switch User option in either the Lock Screen or the Ctrl+Alt+Del-screen, and the option was greyed out in the Start Menu. Luckily, getting it back was easy enough. Here’s how: (more…)

  • Start Local Group Policy editor

    Every now and again, I find that I need to have a look at, or even edit, the local group policies on a computer. To do this, we use a tool called Local Group Policy editor. Here’s how to start it: (more…)

  • Setting up Google AdSense on WordPress

    Regular readers may have noticed that ads started appearing on the site back in the beginning of february. While I don’t expect to ever earn a lot of money on this site, it would be nice if it didn’t cost me money. Running a WordPress blog on a hosted domain isn’t all that expensive, and the total cost depends on what host you go with.

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  • Resolving error code 0x9c47 when installing Internet Explorer 11

    A user called in, wanting help troubleshooting an installation of Internet Explorer 11 that repeatedly and persistently failed. The error code was the same, 0x9c47. The error code means that a Windows Update, KB2729094, could not be found on the computer. Because it is listed as a prerequisite for IE11, the installation failed. It did not matter one bit that the update was already installed. Luckily, resolving it is pretty straight-forward – here’s how: (more…)

  • Show week numbers in iOS calendar

    Many places refer to week numbers, as well as dates. This makes it a bit annoying not to be able to check what week it is on your phone. Luckily, there is now a setting to enable displaying week numbers. Here’s how you activate it: (more…)

  • Force login to remote desktop

    So, there you are, about to log in to a remote desktop, when you get this error:

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  • #TBT: Windows keyboard shortcuts

    This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. Many of these, I still use daily, and yet others I had completely forgotten about. Useful stuff, though. Yes, even that last one. If you’ve ever had an IBM ThinkPad, you’ll know why…

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  • Citrix: Resolving “You have not chosen to trust security certificate”

    In January, I showed you how to resolve SSL error 61. As it turns out, the error also affected Macs. Here’s the error you get on a Mac:

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  • Changing permissions for all subfolders (Windows)

    A user called in, saying that his unit had been moved to a different department, and that they had all lost access to their work folders. I knew of the change, and moved the folders to the new unit file share. That should have been it, and would have been, except for one thing; when moving folders, you do not change the permissions. As a result, the users were unable to open the folders. Luckily, this is simple enough to solve. Here’s how I did it: (more…)

  • Changing primary SMTP address

    A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:

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  • TeamViewer on Windows: Elevate session to have administrative permissions

    One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt pops up. To get around this, you need to launch TeamViewer with elevated permissions. Here’s how: (more…)