Category: E-mail
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Signature is not autoinserted in Notes 8.0.2
I had a user call in recently, complaining that, even though she’d defined a signature to be added automatically. She got no error message, and had not changed anything about her setup. Though she hadn’t changed anything, a change had been made. All the mailfiles’ design (for those who ran version 8.*) had been…
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DME Sync: "Invalid or expired certificate"
My employer uses DME Sync to synchronise email, calendar and contacts from Lotus Notes to mobile phones. A nifty little app, it basically connects to the webmail server, then downloads and uploads the relevant data. This makes for smooth migration from one phone to another, and means the users have the data where they need…
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Notes hogs resources when logged on to Sametime
A user called in a case, telling us that when she was using Lotus Notes, her computer would run much slower, and the process nlnotes.exe would take up most of the available CPU capacity. Thinking that the problem lay in the fact that she had Notes installed to her server share, we first installed Notes…
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Resolving "The linked document cannot be found in the view" errors
As I have mentioned countless times before, Lotus Notes’ error messages are not always the easiest to understand. So, too with this one. A user called me over, complaining that she’d get this error whenever she opened any documents in her own mailfile. After a lot of trial and error, I found that the…
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Lotus Notes: Collection Container is NULL
I had a user call in telling me she was getting a bizarre error message when trying to send an email in Lotus Notes. The error message said “Collection Container is NULL”. As informative as many of Lotus Notes’ error messages, this one, at least was displayed in English. Believe me, trying to translate…
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Resolve "Illegal Circular USE:DocumentConversions" errors
After upgrading a user to Notes 6.5.4, she got an error saying “Illegal Circular USE:DocumentConversions” when opening her mailfile. She reported that she’d get this problem when opening folders. The key to solving this problem, is knowing that the user has been upgraded from Notes version 5 to Notes version 6.5.4. From one version…
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Taking MailTo to the next level
If you’ve ever written a website in HTML, you are probably familiar with the MailTo-command, used to automatically start a new email message when the link is clicked. However, you can do so much more with the command. Here are some examples: Address message to multiple recipients Add entry in the “Subject” field Add…
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Understanding email addresses
A while back, an acquaintance of mine asked me to explain how email addresses work. Although the concepts are easy enough to understand, he’d never really “got it”, and so asked me for help. Email addresses are built up from three parts; a recipient, a server and a top level domain node (TLD). The…
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Decrypting Lotus Notes’ NSD crash logs.
When Lotus Notes crashes, it usually also creates a crash log. Much like the tapes from the black box of an airplane, the crash log can yield veluable information, provided you can read it. The crash logs are named in a very specific way, such as nsd_W32I_XP-UNME_2009_03_11@08_35_17.log, easily allowing us to find the log we…
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Notes crashes when you delete a folder using the delete key
I’ve been having a problem lately while doing some housekeeping in my mail file; Notes would crash whenever I’d delete a folder using the delete key instead of right-clicking the folder and selecting “Remove Folder”. Each crash would result in a 2MB-sized crash log. I shipped the crash log off to one of our…