I love IM tools, but email isn’t going anywhere anytime soon

I’m sure you, like me, have seen the articles over the years. They come around every so often, with headlines saying “<IM TOOL> is THE email killer”, “Death of email spelled by <IM TOOL>”, and “<GENERATION WHATEVER> says no to email, yes to <IM TOOL>”. I’ve seen these headlines for the better part of two… Continue reading I love IM tools, but email isn’t going anywhere anytime soon

Low-skill recruiting is spam

My experience with recruiters has become somewhat of a recurring theme here on the blog, and for good reason. For some reason, my LinkedIn profile attracts a relatively regular stream of them. Here is one example that I would like to draw your attention to – identites hidden to protect the inept:

Ethics: Intention versus consequence

When getting caught with their hands in the cookie jar, public officials tend to offer their good intentions as a defense. I don’t understand why we keep accepting such defenses. Who cares that your intention was to ensure proper tax planning? You still lied about whether or not you were domiciled somewhere else. I don’t… Continue reading Ethics: Intention versus consequence

Ensure redundancy for critical systems

As I’m sure you noticed, Facebook suffered massive downtime to several services last week, including Messenger, Instagram and so on. Such events often serve to highlight what services we have rely on. While I’ve been (at least attempting to) phase out Facebook for some time, there are still some things that I actually need it… Continue reading Ensure redundancy for critical systems

A further metric for support

I have previously written about key metrics for support departments – and I stand by everything I said then. I have, however, come to the conclusion that another metric should be placed under consideration. A quick recap, however, of the metrics I proposed then, as well as what they are intended to measure: