From time to time, I see a sentence that quite simply pisses me off. What’s that sentence? “Please contact us for pricing”. It’s dismissive, it’s arrogant, and it leaves me with the impression that you are looking to get as much money as possible from any prospective clients. If all you do is customised to… Continue reading Pricing should be transparent
I’m sure you, like me, have seen the articles over the years. They come around every so often, with headlines saying “<IM TOOL> is THE email killer”, “Death of email spelled by <IM TOOL>”, and “<GENERATION WHATEVER> says no to email, yes to <IM TOOL>”. I’ve seen these headlines for the better part of two… Continue reading I love IM tools, but email isn’t going anywhere anytime soon
This past week has been a very Jewish one for me, in so many senses. In Jewish tradition, there is no such thing as joy without the element of sorrow, nor sorrow without the element of joy. The most famous example of this is the breaking of a glass during a wedding, to remind us… Continue reading For everything, there is a season
Since I published my two-part review of SmartHalo 2 back in the beginning of October, there has been a bit of a development – and not in a positive way. The SmartHalo team has made a long post over on Kickstarter, announcing that whoever hasn’t gotten their device won’t get it, and that they are… Continue reading SmartHalo2 review: Update
My experience with recruiters has become somewhat of a recurring theme here on the blog, and for good reason. For some reason, my LinkedIn profile attracts a relatively regular stream of them. Here is one example that I would like to draw your attention to – identites hidden to protect the inept:
When getting caught with their hands in the cookie jar, public officials tend to offer their good intentions as a defense. I don’t understand why we keep accepting such defenses. Who cares that your intention was to ensure proper tax planning? You still lied about whether or not you were domiciled somewhere else. I don’t… Continue reading Ethics: Intention versus consequence
This week’s post follows on to last week’s to talk a little about the digital divide. It is adapted from a paper I wrote back in 2017 as part of my Bachelor’s degree with the Open University.
As I’m sure you noticed, Facebook suffered massive downtime to several services last week, including Messenger, Instagram and so on. Such events often serve to highlight what services we have rely on. While I’ve been (at least attempting to) phase out Facebook for some time, there are still some things that I actually need it… Continue reading Ensure redundancy for critical systems
This is part two of a two-part series on my experiences with the SmartHalo 2 bike computer. Last week I talked about my general views of the device, and this week I’ll discuss both the displays and the touch interface.
This is part one of a two-part series on my experiences with the SmartHalo 2 bike computer. It’s no secret that I’ve backed a few Kickstarter projects over the years. Some have entirely failed to deliver, some have delivered products so atrocious that it doesn’t bear thinking about, and some have delivered a product that… Continue reading Reviewed: SmartHalo 2
I have previously written about key metrics for support departments – and I stand by everything I said then. I have, however, come to the conclusion that another metric should be placed under consideration. A quick recap, however, of the metrics I proposed then, as well as what they are intended to measure: