One of many things I care about is improving the world around me. That is why I’m a union representative, it’s one of the reasons why I like my job, and it’s why I raise questions to find out if there are good reasons for things being done the way they are – and to change them if there aren’t. Every so often, I’m met with arguments that aren’t really arguments at all, and which really should prompt a re-examination of the subject matter.
Last week, I wrote about the added value that derives from writing longer answers when it comes to giving support. This week’s post is a corollary to that; writing more detailed tickets when sending them on through the tiers is also better support.
When working tech support, it is often tempting to give short answers to a ticket, in order to get on to the next ticket. This tendency is particularly problematic when responding in the negative to a request. Though understandable, we should fight this tendency. I have three specific reasons why it’s important, but I would also like to note that this is closely linked to Continual Service Improvement in ITIL, or the Improvement kata in DevOps.
One of the PS4-games I picked up relatively early, was Horizon: Zero Dawn. I loved the aesthetic of the trailer, and hoped I’d find it enjoyable. Here are my thoughts:
Since March of last year I have, for the most part, been working from home. While we were able to work out the kinks in keeping connected to the rest of the team relatively quickly, I’ve found shutting off work-mode to be a bit harder. I find myself wanting to check stuff in the evenings, working longer days (and not just because the work needs to get done), and generally being mentally “at work”, even when I’m patently not at work.
I have had a Playstation 4 ever since we last moved. While it doesn’t see daily use by any stretch of the imagination, it gets used from time to time. I saw people gushing about Jedi: Fallen Order, and decided to pick it up. Here are my thoughts.