Categories
How To Internet Explorer Microsoft Windows Tips & Tricks Tools

Resolving error code 0x9c47 when installing Internet Explorer 11

A user called in, wanting help troubleshooting an installation of Internet Explorer 11 that repeatedly and persistently failed. The error code was the same, 0x9c47. The error code means that a Windows Update, KB2729094, could not be found on the computer. Because it is listed as a prerequisite for IE11, the installation failed. It did not matter one bit that the update was already installed. Luckily, resolving it is pretty straight-forward – here’s how:

Categories
Microsoft Windows TBT Tools

#TBT: A better Task Manager

This post originally ran in April 2008. I am reposting it now, as part of my throwback thursday project, to give some of my older quality posts some love. SysInternals Process Explorer is in common use the world around these days, and a tool I use a lot. 

Categories
E-mail How To Tips & Tricks Tools User management

Changing primary SMTP address

A user called in, and wanted to have a different address as their primary email address. After making the change, when I tried to apply it, I encountered the following error message:

Categories
How To Tech support Tips & Tricks Tools

TeamViewer on Windows: Elevate session to have administrative permissions

One of the Support Analyst’s most powerful tools is the ability to remotely view and control the end user’s computer. One of many tools that lets you do this, is TeamViewer. If User Account Control (UAC) using secure desktop is enabled, that secure desktop causes remote sessions without administrative privileges to go black when the UAC prompt pops up. To get around this, you need to launch TeamViewer with elevated permissions. Here’s how:

Categories
Citrix How To Microsoft Windows Tips & Tricks Tools

Citrix: Resolve SSL Error 61 on Windows

Some weeks ago, I had a user call in, saying that she got the following error message when trying to launch applications from our Citrix farm:

Categories
Citrix How To Tips & Tricks Tools

Unable to uninstall Citrix Receiver or Online Plugin

From time to time, users call in, reporting problems opening applications or desktops in Citrix. One of the many items in a support technician’s bag of tricks, is the old uninstall and reinstall routine. There are many reasons why this can be a good idea, among them that removing legacy applications that have been superseded by new versions can help resolve conflicts. Sometimes, however, the MSI files are damaged or just plain missing.

Categories
Linux101 Tools

SSH: Logging in

The single most handy tool for any Linux administrator is SSH. Short for Secure SHell, it is a way to connect to another computer, using the terminal. It is immensely powerful, and gaining confidence with it can be a bit of a challenge. Before you can do ANYTHING else, you need to know a few basic commands:

Categories
iPad iPhone Kindle Tips & Tricks Tools

What’s in your bag?

I am lucky enough to travel as much as suits me, but not much more. However, I have developed a list of things I bring with me whenever I go travelling. There are two lists; the core list and the extended list. Here goes:

Categories
Apple How To iPhone OS Tips & Tricks Tools

iOS 6’s best new feature: Do Not Disturb

One feature that I have been missing on my iPhone, even though I didn’t realise it, is a way to have the iPhone be quiet when I want it to, but intelligently so. What I mean, is that I want it to be able to let calls from important people (such as my wife and parents) come through the shield, while others are kept quiet. In iOS 6, Apple have introduced the very functionality I wanted.
 
Called “Do Not Disturb”, the feature is located two places in the Settings-menu. The first place, is a simple on/off switch, in the main area of Settings. If you want to configure your settings, though, you need to go into “Notifications”, then “Do Not Disturb”. You can turn on and off Do Not Disturb on a daily schedule (though I’d like to be able to schedule it differently for weekday and weekend), set who to allow calls from, and whether to allow repeated calls to come through.
 
One important thing to note, is that even if you have Do Not Disturbed on, if you are interacting with the screen (i.e. if you have the phone unlocked), notifications will come through.

Categories
iPhone Tech support Tips & Tricks Tools

The single most annoying feature in iOS, and how to work around it

Apple’s bidding for the smartphone market, the iPhone, ships with several preinstalled apps, none of which can be removed. As annoying as this may be, at least you can stick them all in a folder, and place the folder on the last page of apps. Out of sight, out of mind, right?

Categories
Color Factory FotoWare How To Software Tech support Tips & Tricks Tools

FotoWare Color Factory checks whether a share is offline

In Service Release 4 of Color Factory 7, FotoWare introduced a new feature, enabling it to check whether a network share is offline. When it finds that the share is offline, the channel is temporarily stopped, allowing other channels on the server to keep running.
 
When a share is found to be offline, this will be logged and displayed on the Operations Center status page.
 
For some shares on non-Windows systems, this check may appear to fail even though the share is online. From Color Factory 7.0.511 and later builds, this function may be turned off on a channel by channel basis, on the error handling tab of the channel:
 

 
Caveat lector: I used to work with support at FotoWare. This blog is my own space, I am not paid to write it. I write about FotoWare and FotoWare products because I believe in them.