Skip to content

Tag: outlook

AD Group member does not show up in Exchange address book

A couple of months ago, a customer sent us a ticket, complaining that a mail group was incomplete. Specifically, his manager was not listed among the recipients. The mail group in question contained all managers, and membership was gained through dedicated active directory (AD) organisational units (OUs), one for the manager of each business unit (BU). I checked the Exchange address book in Outlook, and sure enough; the manager group for his BU was not listed among the recipients.

Leave a Comment

Outlook: Text turns to chinese characters when forwarding bounceback

Some time ago, I had a user call in with a bounceback issue. They had sent us a screenshot of the bounceback, informing us that the email became illegible when they tried to forward it to us. I called the user up, remote controlled her computer, and had her demonstrate the issue, and sure enough; when she hit forward, all text turned to chinese (or chinese-looking) characters:

Leave a Comment

Outlook: Meeting invitations added to other mailboxes

A while back, I had a user call in, telling me that all meeting invitations she received for some reason also showed up in the inboxes of a couple of shared mailboxes. I logged in to her computer remotely, and started poking about. I tried a number of fixes, including deleting her profile and recreating it, at which point i stumbled across a reference to delegates.

Leave a Comment

Outlook 2007: "Cannot open the Outlook window"

I recently had a user drop by and ask me about an odd error he was seeing when starting Microsoft Outlook. The error looked like this:
 

 
Looking about on the internet, I couldn’t find a lot of help, and enlisted the assistance of a friend of mine. After some trial and error, we found that the problem lay with the navpane, and that the solution was to reset it. Here’s how:
 

Leave a Comment