A couple of months ago, a customer sent us a ticket, complaining that a mail group was incomplete. Specifically, his manager was not listed among the recipients. The mail group in question contained all managers, and membership was gained through dedicated active directory (AD) organisational units (OUs), one for the manager of each business unit (BU). I checked the Exchange address book in Outlook, and sure enough; the manager group for his BU was not listed among the recipients.
A user called in, complaining that they were unable to create a new folder in a shared mailbox. The error message they got indicated that the folder already existed. I started troubleshooting the issue, and it transpired that they had created the folder already, though it did not show up. I tried a number of fixes, including restarting Outlook, removing the mailbox from account settings, and even deleting their mail profile altogether. It was this last attempt that would lead me to the correct solution.
I had a user call in, who was unfamiliar with Office 2013, having only worked with previous versions of Office, and wanting to know how they could add a BCC recipient to the meeting request.
Some time ago, I had a user call in with a bounceback issue. They had sent us a screenshot of the bounceback, informing us that the email became illegible when they tried to forward it to us. I called the user up, remote controlled her computer, and had her demonstrate the issue, and sure enough; when she hit forward, all text turned to chinese (or chinese-looking) characters:
A while back, I had a user call in, telling me that all meeting invitations she received for some reason also showed up in the inboxes of a couple of shared mailboxes. I logged in to her computer remotely, and started poking about. I tried a number of fixes, including deleting her profile and recreating it, at which point i stumbled across a reference to delegates.
When adding extra email accounts in the regular way, Outlook will notify you of new emails in each and every account. Though this can be annoying, it is simple enough to do something about. Here’s how:
Last week I showed you how to send as a different address. You might also want to allow someone else to send on behalf of you. Here’s how:
So, you’ve become responsible for answering questions to your company from the public. Congratulations! You’ve been instructed to use the no-reply address when doing so, and told that you have been given the permissions necessary to do so. Now you need to set that up. Here’s how:
Here’s the scenario: You’ve written an email, hit send, and then realized that it shouldn’t have been sent after all, for whatever reason. It may be rude, embarrassing or contain classified information. One way to go, is to issue a recall for the email in question. Here’s how:
I recently had a user drop by and ask me about an odd error he was seeing when starting Microsoft Outlook. The error looked like this:
Looking about on the internet, I couldn’t find a lot of help, and enlisted the assistance of a friend of mine. After some trial and error, we found that the problem lay with the navpane, and that the solution was to reset it. Here’s how: