I have previously written about key metrics for support departments – and I stand by everything I said then. I have, however, come to the conclusion that another metric should be placed under consideration. A quick recap, however, of the metrics I proposed then, as well as what they are intended to measure:
Leave a CommentThoughts on many things Posts
Search engines can be a great way of finding what you’re searching for. Using them to their fullest extrent, however, requires a bit of knowledge about how to structure your searches. These examples are some that I use on a regular basis:
Leave a CommentBack in 2015, I wrote about the Hacking team data breach. Among other things, I wrote:
Leave a CommentA friend recently contacted me through LinkedIn, writing:
Leave a CommentThis is the sixth year in a row where I return with a summer retrospective article. These are meant to be the summer counterpart to my end-of-year roundup series. As a result, some information will be duplicated across the two series of posts.
Leave a CommentI am a relatively active Twitter user. One of the things I do in order to keep Twitter a fairly enjoyable place, is to actively use the Block feature. I usually leave it at blocking individual users, but some tweets are simply so nasty that I don’t only want to block the user that tweeted (twote?) the tweet, but also anyone who likes it.
Leave a CommentAs a denizen of the internet for a quarter of a century, I have seen more than a few memes. Some funny, some less so. Some are highly informative, some are entirely for fun, and far too many are entirely misinformation. Whatever the case, I generally find that memes are not a good way to get information, and that one should at the very least critically review a meme before accepting the claims made within it.
Leave a CommentIf you do a lot of work in Excel, odds are you’ve needed to calculate a percentage change. Luckily, Excel does this for you quite readily if you simply apply a basic formula of (New Value - Old Value)/Old Value. There is, however, a pitfall that you’ll not get the values you expect if the cell where you’re entering the value is not set to percentage formatting. Hence, here’s a step to step way to make the calculation: