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Category: Tech support

Longer answers are better support

When working tech support, it is often tempting to give short answers to a ticket, in order to get on to the next ticket. This tendency is particularly problematic when responding in the negative to a request. Though understandable, we should fight this tendency. I have three specific reasons why it’s important, but I would also like to note that this is closely linked to Continual Service Improvement in ITIL, or the Improvement kata in DevOps.

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Microsoft Teams: Dial tone when calling in to meeting

Since starting to use Microsoft Teams, I’ve been encountering an issue when calling in to meetings; when joining a meeting, I’d get a loud buzzing on top of the meeting audio. Said buzzing was reminiscent of dial tones of yore. Digging into it a bit, I found that the buzzing ceased when I exited Skype for Business. Looking further, I was able to solve the issue by disabling the dial tone in sound settings. Here’s how:

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SCCM: Find client BIOS information

With some regularity, I find myself needing to fetch information from the BIOS of a client computer, preferably without having to go onsite to do so. This may be because I need to know what BIOS version the client is running, the serial number of the computer, or when it was manufactured. If you’re running SCCM (System Center Configuration Manager), this is relatively easily done. Here’s how:

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