SCCM: Find client BIOS information

With some regularity, I find myself needing to fetch information from the BIOS of a client computer, preferably without having to go onsite to do so. This may be because I need to know what BIOS version the client is running, the serial number of the computer, or when it was manufactured. If you’re running… Continue reading SCCM: Find client BIOS information

Evolution – a critical part of technical support

Improvise, adapt, overcome has for a long time been a mantra within armed forces around the world who, when faced with gruelling challenges and little or no epuipment, have improvised to face the challenge, adapted to the challenge and lastly overcome the challenge.

AD: Inspecting object attributes

A little while ago, I was asked about when a specific user last logged in with their active directory (AD) user account. While looking up that information was easily done, finding out how to look up the information was a mite more challenging. There are a number of ways of achieving it; including command line… Continue reading AD: Inspecting object attributes

View message headers

For most users, the message headers of any given email are irrelevant; the email has arrived, and that is all there is to say about that. It does, however, have applications both in IT support and in information security. While those applications are outside the scope of this article, accessing the message header is not.

Why techies start with first principles

As a tech support specialist, I often have to guide the end user through basic troubleshooting, and this often resolves the issue. I’ve told this story before, but it bears repeating, in particular because it reinforces the lesson.